OUR PRIVACY PROMISE

We are committed to protecting the privacy of our supporters. We take your privacy seriously and treat all the information you give us with great care.

This Privacy Policy explains how we collect, store and use the personal information you give to us. If you have any questions concerning your personal data and how we look after it then please contact us at instrument.schemes@googlemail.com

 

WE PROMISE

  • To be clear about why we need to collect your personal information and what we are going to use it for
  • To make it easy for you to tell us how you would like us to keep in touch
  • To never sell or share your personal information, or let other organisations use it for marketing
  • To take good care of your personal information, and make sure it is up to date, safe and secure at all times
  • To make sure that any suppliers or partners who carry out work on our behalf meet the same high standards that we adhere to when handling your personal information

 

POLICY OVERVIEW

We collect personal information from our supporters who use our website; from contributors and donors to our instrument schemes; and attendees of our fundraising musical events. We do this both electronically and in paper format.

In addition we also collect details automatically about the pages you visit on our website. Please see our Cookies policy below for more information.

In choosing to share your personal information with us, you will be agreeing to our collection and use of your information as described in this policy.

If you no longer want us to process your personal details you can ask us to stop at any time by contacting instrument.schemes@googlemail.com

We use the information you share with us to:

  • Make sure you receive the service or information you have requested
  • Carry out administration of your contributions, donations, event bookings, general enquiries and other services
  • To keep in touch with you in the way that you want us to

For details of how we do this please see the full policy below.

We will need to make changes to this policy from time to time, to make sure that we are always providing you the latest information about what is happening to your personal information.

This policy was last updated on 11/05/2018.

 

WHAT INFORMATION DO WE COLLECT AND HOW?

We collect personal information about you that helps us to deliver and improve our service. This includes:

  • Name and address
  • Email address and telephone numbers
  • Postal address
  • Bank account details
  • How you would like to hear from us
  • Enquiries and feedback

 

 

WHAT DO WE DO WITH YOUR INFORMATION?

PROCESSING

We will make sure that you receive the information you have requested. If you are a Contributor to one of our instrument schemes this will include sending you regular information about the particular scheme/s in which you have an interest, such as updated Registers, newsletters and information about share buybacks. If you have made a donation, this will include thanking you for your support and letting you know how your contribution has helped us.

We will also do our best to keep your information up to date. This includes monitoring returned mail to let us know if you no longer live at the address we hold for you. Please do let us know if your details have changed.

 

MARKETING AND COMMUNICATIONS

Receiving marketing information from The Stradivari Trust will always be your choice, and you can choose how you would like to receive that information from us.

You can also change your mind at any time, and we will keep your preferences up to date.

We may at times invite you to events for fundraising, or ask you if you are able to support us further but only if appropriate and in line with this privacy policy. We limit the number of invitation we send to make sure we are not sending you too much. The maximum you would receive is ten per year in addition to communications that are not marketing related described above.

We will only contact you by email if you have told us you would like to hear from us this way. We may contact you occasionally by post when sending information and payment to Contributors who have sold their shares.

 

WHO WILL HAVE ACCESS TO MY INFORMATION?

Your information will be only be accessible to our Trustees and staff when it is appropriate in order for them to carry out their role in line with this Privacy Policy.

We will never sell your personal information, or let other organisations use it for their own purposes.

We will only share your personal information where:

  • We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority.
  • We have engaged a supplier or contractor to carry out services on our behalf, such as an accountant when auditing financial statements and accounts.
  • We only work with trusted suppliers who have agreed to treat your information as respectfully as we do and in accordance with the requirements of the General Data Protection Regulations (2018).

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

HOW DO WE KEEP YOUR INFORMATION SAFE?

The security of your information is paramount to us. Our IT system is regularly monitored to ensure it remains secure.

Data that is transmitted via the internet or in email, cannot be 100% secure. As a global environment, transmitting data to us may take place outside the European Economic Area.

We will take every reasonable precaution to keep your information safe but it cannot be guaranteed and so please be aware that any information you do transmit to us is at your own risk. Once we have received your information we will use our best effort to ensure its safety within our network, which sits within the European Economic Area.

We will only hold your personal information for as long as reasonably necessary to carry out services and administer your relationship with us. Typically this is two years since your last interaction with us unless we are required to hold it longer for legal or taxation reasons.

If we dispose of your information it will always be done securely

 

HOW TO GET IN TOUCH AND UNDERSTANDING YOUR RIGHTS

You have the right to a copy of the information we hold about you. This is called a subject access request.

If you would like to make a subject access request you can do so by contacting The Administrator at instrument.schemes@googlemail.com.

You also have the right to have incorrect information corrected and the right to object to further processing of your personal information for direct marketing.

If you need help or have any questions about this policy and your rights in regarding the processing of your personal information please contact:

The Administrator, The Stradivari Trust, 2 Pretoria Road, Cambridge CB4 1HE

COOKIES

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information several times during one task.
  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested.
  • measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.

THIRD PARTY COOKIES

We may refer to companies, organisations and public bodies and enable access to their websites directly from our website. Each company, organisation or public body operates its own policy regarding the sale of personal data and the use of cookies. If you have a particular interest in, or concern regarding the way your data will be used then you are advised to read the Privacy Statement on the relevant website.

In addition to these policies your personal data is protected in the UK by the General Data Protection Regulations 2018. Under this Act we will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties. Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.